Apple has determined that, in very rare cases, the Apple three-prong AC wall plug adapters designed primarily for use in the United Kingdom, Singapore, and Hong Kong may break and create a risk of electrical shock if exposed metal parts are touched. This wall plug adapter shipped from 2003 to 2010 with Mac and certain iOS devices, and was also included in the Apple World Travel Adapter Kit.
Customer safety is always Apple’s top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new adapter, free of charge. We encourage customers to exchange their wall plug adapter using the process below.
Identifying your wall plug adapter
Compare your adapter to the images below. Affected three-prong wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter. New adapters are white with gray on the inside portion that attaches to the power adapter.
Note: Apple USB power adapters are not affected by this
Please choose one of the following options below. We will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance. Finding your device serial number is easy.
- Find an Authorized Apple Service Provider.
- Make an appointment at an Apple Retail Store.
- Contact Apple Support.
Customers who purchased an Apple World Travel Adapter Kit should use one of the options above to exchange their affected three-prong wall plug adapter.
This program does not affect your statutory or warranty rights.
AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may be part of the Apple AC Wall Plug Adapter Recall Program.