British mobile telecoms operator O2 said a software issue at a third-party supplier caused a data outage Today Thursday 6th December 2018 and it was working to fix the issue “as quickly as possible”
O2, which is owned by Spain’s Telefonica said customers of Tesco Mobile, Sky Mobile, Giffgaff, LycaMobile & TalkTalk Mobile which all use its network, were also affected by the outage.
O2 said other operators around the world were affected, but did not identify any companies.
Users of O2 services, who were unable to access the internet or apps that require an internet connection,
Britain’s second-largest mobile operator initially said in a tweet that it was looking into issues with data and voice service usage. It later said in a separate tweet that voice calls were working properly.
One of O2’s third-party suppliers has identified a global software issue in their system which has caused the impact on the services.